Rules for returning goods and money

Refund

The buyer has the right to return the goods and receive funds in accordance with the current legislation of Ukraine. Goods of proper quality can be returned or exchanged within 14 calendar days, excluding the day of purchase, provided that they have not been used, their presentation, consumer properties, packaging and labels (if any) have been preserved.

Goods manufactured or personalized according to the buyer's individual order are not subject to return or exchange, except in cases provided for by the legislation of Ukraine.

If defects in the goods are discovered, the buyer has the right to protect his rights in accordance with the legislation of Ukraine.

To process a return, you must contact us via Instagram Direct or via the contacts listed on the website and provide the order number and reason for the request.

The refund is made in the same way as the payment was made, or in another way agreed upon by the parties, within the time limits established by the legislation of Ukraine. The costs of returning the goods of proper quality are borne by the buyer, unless otherwise agreed by the parties. In the event of returning the goods of improper quality, the costs of returning them are borne by the seller.

International return

The return of goods purchased with international delivery is carried out in accordance with the current legislation of Ukraine and the mandatory norms of the legislation of the buyer's country, if such norms apply to the relevant order.

To process a return, the buyer must first contact the seller using the contacts listed on the website and agree on the procedure and address for returning the goods. The costs of returning international delivery of goods of proper quality are borne by the buyer, unless otherwise provided by applicable law. In the event of receipt of goods of improper quality, damaged goods or goods that do not correspond to the order, the issue of return and compensation for delivery costs is resolved in accordance with applicable law. The refund is made after receipt and inspection of the returned goods, within the time limits and in the manner provided by applicable law. Customs duties, taxes and other fees paid by the buyer when importing goods to the country of destination are regulated by the laws of this country and the procedures of the relevant customs authorities.